LEGAL REFERENCE

Our Terms Shape Your Account

When you open an account with tokyo99, you're joining a platform built around straightforward rules. We've written these terms to be clear about how your account works, what...

Account SecurityPayment ClarityFair PlayYour RightsSupport Access
See the Lobby Read FAQ
tokyo99 Our Terms Shape Your Account

Policy Foundation & Payment Context

tokyo99 operates under the terms outlined here, applicable to accounts opened in supported Indonesian regions where local law permits. Your account, deposits via DANA, OVO, GoPay and QRIS, and all gameplay activity are governed by these conditions. We maintain this policy to ensure transparency around account management, withdrawal processes, dispute resolution and the relationship between you and our platform. By opening an

account, you confirm you've read and accepted these terms in full.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Policy Questions & Support Paths

Team online

Live Chat

Our support team is available during lobby hours to clarify any term or account question. Open the chat widget in the bottom-right corner of your account dashboard.

Email Support

Send policy questions to [email protected]. We respond within 24 hours with detailed answers about account rules, payment terms or dispute processes.

Account Settings

Review your accepted terms, payment method details and account restrictions directly in your settings panel. Update your preferences anytime.

TRUST MARKERS

Why These Terms Matter

Transparent Rules

Every term here reflects real account behaviour. We don't hide withdrawal timelines, payment holds or dispute processes. What you read is what you get.

Indonesia-First Language

These terms are written for Indonesian account holders using DANA, OVO, GoPay and QRIS. Local payment flows and regional account rules are built in.

Account Protection

Our terms define how we protect your login, your funds and your gameplay history. Security isn't buried in footnotes—it's central to how we operate.

Dispute Clarity

If a question arises about your account, these terms outline exactly how we investigate and resolve it. No surprises, no hidden escalation paths.

Payment Certainty

Deposit holds, withdrawal timelines and payment method restrictions are spelled out here. You know what to expect before you fund your account.

Regular Updates

When we change these terms, we notify you in advance and explain what's different. You always know the current rules governing your account.

Consistency Across Our Policies

Privacy Policy
Covers how we collect, store and protect your personal data. Works alongside these terms to define your full account relationship with tokyo99.
Payment Policy
Details deposit and withdrawal rules specific to DANA, OVO, GoPay and QRIS. Complements these terms with payment-method-specific timelines and holds.
Responsible Account Use
Outlines account restrictions and self-management tools. Referenced here but detailed separately so you can find account-control options quickly.
Dispute Resolution
Explains how we handle account disputes and complaints. These terms reference the process; the full procedure lives in our dispute policy.
Bonus Terms
If you see a promotion on the lobby or promo board, bonus-specific rules apply alongside these general terms. Always check bonus terms before claiming.
Sportsbook Rules
Live sportsbook markets have additional rules around bet settlement and odds. These terms cover account basics; sportsbook-specific rules are separate.
Live Casino Conduct
Live table gameplay has etiquette and technical rules. These terms set the account foundation; live-specific conduct rules are in the lobby help section.
AT A GLANCE

What Defines Your Account Here

Account Ownership Your account is yours alone. You're responsible for keeping your...
Age & Identity You confirm you're of legal age in your region and...
Deposit & Withdrawal Deposits via DANA, OVO, GoPay and QRIS are processed instantly...
Gameplay & Fairness All games use certified random-number generators. Your gameplay is logged...
Account Suspension We may suspend your account if you breach these terms...
Termination Rights You can close your account anytime through settings. We can...

Terms & Conditions Questions

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it, create a new password and you're back in. If you can't access your email, contact support and we'll verify your identity before resetting.

No. One account per person. If we detect multiple accounts linked to the same identity, we'll merge or close them. This protects fair play and prevents bonus abuse. If you need a fresh account, close your current one first.

You must be of legal age in your region. In Indonesia, that's 18 years old. During signup, you confirm your age. For large withdrawals, we may ask for ID verification to confirm you meet the age requirement.

Withdrawals to DANA, OVO, GoPay and QRIS typically arrive within 1–4 hours after we process them. Processing itself takes up to 24 hours. Bank transfers may take longer. Check the payment policy for full timelines and any holds that might apply.

Contact support with your account email and transaction ID. We'll investigate within 48 hours. If the transaction was unauthorized or an error occurred, we'll reverse it and return funds to your payment method. Our dispute policy has the full process.

We close accounts only for serious breaches—fraud, identity theft, money laundering or repeated term violations. Minor issues get a warning first. If we close your account, remaining balance is returned to your registered payment method within 5 business days.

No. These terms are written for Indonesia and reference DANA, OVO, GoPay and QRIS. Other regions have region-specific terms. When you sign up, you accept the terms for your location. Check your account settings to see which version applies to you.