LEGAL REFERENCE

Your Privacy Comes First

We built tokyo99 around your trust. This privacy policy shows exactly how we handle your account details, payment information and personal data across our live casino, slots and...

Data ProtectionPayment SecurityTransparencyYour ControlIndonesia-Compliant
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tokyo99 Your Privacy Comes First

How We Protect Your Information

tokyo99 collects and processes your personal data to deliver account services, process transactions via DANA, OVO, GoPay and QRIS, and comply with local regulations in supported Indonesian regions. We use encryption for all payment flows, store account credentials separately from transaction logs, and never share your details with third parties without your explicit consent. Your data is retained only as long as

your account remains active, plus the period required by Indonesian law. You can request access, correction or deletion of your personal information at any time through your account settings or by contacting our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Privacy Questions? We're Here

Team online

Email Support

Send privacy concerns to our dedicated team. We respond within 24 hours and handle all data requests according to Indonesian data protection standards.

Account Settings

Manage your privacy preferences directly in your account. Control what data we collect, how we use it, and what we share with payment partners.

Live Chat

Talk to our support team in real time about your privacy rights, data access requests or concerns about how we handle your information.

TRUST MARKERS

Why Your Data Is Safe With Us

Encryption Standard

All account logins, payment details and personal information travel through industry-standard TLS encryption. Your data is never transmitted in plain text.

Separate Storage

Payment credentials are stored in isolated systems, separate from your account profile and transaction history. This limits exposure if any single database is compromised.

Regular Audits

We conduct quarterly security reviews and penetration testing to identify vulnerabilities before they become risks. Third-party auditors verify our compliance.

No Third-Party Sales

We never sell your personal data to advertisers, brokers or marketing firms. Your information stays within tokyo99 and our payment partners only.

Compliant With Local Law

Our privacy practices align with Indonesian data protection regulations and payment industry standards. We update our policy as local requirements evolve.

Incident Response Plan

If a breach occurs, we notify affected users within 48 hours and work with authorities to investigate. We maintain cyber insurance to cover recovery costs.

Consistency Across Our Platform

Live Casino Tables
Your privacy policy applies the same way whether you're at a live baccarat table or browsing our slot lobby. No hidden data collection between sections.
Sportsbook Markets
Betting history and sports preferences are protected under the same encryption and storage rules as your casino account. One unified privacy standard.
Mobile & Desktop
Whether you access tokyo99 on your phone or desktop, your data handling remains identical. We don't collect extra information on mobile.
Payment Processing
DANA, OVO, GoPay and QRIS transactions follow the same security protocols. No payment method receives weaker protection than another.
Account Closure
When you close your account, we delete personal data on the same timeline across all sections. No residual data lingers in live tables or slots.
Data Requests
Your right to access, correct or delete information applies uniformly. One request covers your entire account history, not separate sections.
Policy Updates
When we change this privacy policy, the new version applies to all account features at once. No section gets updated before another.
AT A GLANCE

What Defines Our Privacy Approach

Zero-Knowledge Architecture We design systems so that even our staff cannot access...
Transparent Logging Every access to your personal data is logged and timestamped...
Consent-First Model We ask permission before collecting optional data like marketing preferences...
Vendor Accountability Our payment partners and hosting providers sign strict data-processing agreements...
Retention Limits We delete inactive account data after 24 months unless you...
Portable Data Export Request your complete account data in machine-readable format anytime. Take...

Privacy Policy Questions Answered

We retain your data for 90 days after closure to process final payouts and comply with Indonesian tax law. After that, we delete everything except transaction records required by regulators, which we keep for seven years.

Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. We'll email you a complete file within 48 hours. It includes your profile, transaction history, login records and any preferences you've set.

We share only the minimum data needed to process your payment: your name, account number and transaction amount. We never share your password, email or full transaction history with payment partners.

We notify you within 48 hours if your account is compromised. We'll reset your password, review suspicious activity and help you secure your account. Our cyber insurance covers recovery costs and credit monitoring if needed.

Absolutely. Every marketing email includes an unsubscribe link. You can also disable marketing in your account settings. We'll stop sending promotional content within 24 hours.

Yes. Your table history, bets and results are encrypted and visible only to you and our support team if you request help. We never share gameplay data with other players or third parties.

We collect your location only to verify you're in a supported Indonesian region and to prevent fraud. We don't track your movements, sell location data or use it for marketing purposes.